Autozone Shenanigans

[Hintzyboy]

Typical brainless douchebags
http://jalopnik.com/5191437/autozone-customer-takes-matters-into-his-own-hands-after-45-minutes-on-hold

So I got an event coming up at the local track...should be a fairly fun event and I want to take the truck out. Well....a few weeks ago, due to my own stupidity, I blew my hub seals on my rear end...and due to me catching the fucking flu...and other shit...I never got around to fixing them. So this is the week OF and I need the damn seals, right?
So I call up AutoZone:

"Thank you for calling AutoZone, how can I help you?"
"Yeah, I'm looking for axle seals of a ford 9" rear end..."
"Oooh. umm...hold on a second...." and he puts me on hold.

....15 minutes later...someone ELSE picks up...

"...umm thank you for calling AutoZone, who are you holding for?"
"I'm holding for someone to help me find some axle seals..."
"Oh.. ummm. Huh.. hold on a second." and HE puts me on hold.

...10 minutes in, I'm getting pissed and I decide that this is a battle of wills. Them waiting for me to hang up....me waiting for them to get tired of the phone beeping and to pick up.

...10 MORE minutes....and I can feel my will about to give in completely to anger. FUCK THIS! While STILL on hold, I jump in my daily driver and drive my ass up to the AutoZone I'm on hold with!

I get there about 10 minutes later...and there's 4 fuckers working...and like two people shopping...and one of them hits me up instantly:

"Welcome to AutoZone, how can I help you?"
...as I walk behind their counter to look for their phone...

"Yeah....do you have someone on hold right now?"
"Uh excuse me?"
...I point at the blinking, beeping phone...
"DO...YOU...HAVE...SOMEONE...ON...HOLD...RIGHT...NOW!?"
"Uhh...I guess so."
"You guess so?? Let me help you. You DO have someone on hold...ME! I've been on hold for 45 fucking minutes! What in the HELL is THAT all about?? Can you give me one good reason why you've had me on hold for almost a fucking hour??"
"Well...uhh..I mean....uhhh...I was waiting for him (he points) to pick up.."
"He DID pick up...and put me right the fuck back on hold!"

"Uuhh..err....ahh...ummm..."
"Don't give me any bullshit about how busy you are...there's no one fucking in here! If my fucking question was simply too difficult for you, TELL me."
"Well...what do you need sir?"
"What I needed was axle seals...but what I need NOW is to talk to YOUR fucking manager."
"Yes sir."...and scampers off to get El Jefe....
Manager: "Yes sir, what seems to be the problem?"

...I tell him, "....and I'm STILL on hold!" That's right...I still haven't hung up...

He looks at the phone....picks it up...and says, "Uhh Autzone, may I help you?"
I yell into MY phone, "IT'S ME FUCKER!!!" He jumps and hangs up.
"I'm hoping that isn't your policy here! That if you CAN'T answer the question, just put the person on hold until they hang up?"
"Uh no sir!"
"Well lets see if y'all CAN help me...now that I'm here."
He goes over to the computer...

I tell him, "I need axle seals for a 31 spline ford 9" rear end."
"What's it out of?"
"Hell...i don't know? Almost any 70s ford truck I'm sure."
"Well I need to know what it's out of."
"I do not know..."
"Well what's it in now?"
"That's not gonna help you."
"Sure it is"
"No...it won't. There's no way to search for the rear end?"
"No...so what's it in?"
"A 2001 CHEVY SILVERADO ok?? Does THAT help???"
"No."
"See?"

He connected me with someone at another AutoZone that actually WAS helpful...and I went over there to get the parts.

[John3000]

To early to read all that shit................. :420:

[hoss]

I loled. I would have loved to seen the face of the manager when he screamed "ITS ME MOTHER FUCKER!!"

[Rashaddd]

lol

[Volpone]

Meh.

[mtlhead]

i lol'd

[Proximity]

Sounds like bullshit. No employee at a retail store is going to stand being cussed out like that. sounds like your typical e-thug. whoever wrote that is a faggot

[tapout]

I loled. I would have loved to seen the face of the manager when he screamed "ITS ME MOTHER FUCKER!!"

this

[Proximity]

Not saying that something LIKE this didn't happen with the guy (I've been put on hold for forever with autozone, they suck), but the script is bullshit.

[evildave101]

vatozone sucks....unless your looking for chrome valve stem caps and neon shifter handles, but for any real auto parts, that place sucks. and i hate when you tell them you want 8 champion rj9806 sparkplugs and they ask "what vehicle are they for?" what the fuck does it matter what vehicle they are for? i told you exactly what i want, now go get them.

[bluecar]

Sounds like bullshit. No employee at a retail store is going to stand being cussed out like that. sounds like your typical e-thug. whoever wrote that is a faggot

Yeah they do. I was cussed at like that working at Lowe's from time to time. After the first few, you really don't care and are just waiting for them to STFU and GTFO.

[Volpone]

I guess it depends on the person. I learned quickly that it is important to be able to tell someone off in a subtle way. In customer service, the best way you can handle someone like this is simply by being very polite and repeating ("clarifying") the retarded shit the customer says.

The thing about this guy is that he probably went in yelling and swearing at a bunch of kids. I'm not saying that AutoZone should be excused for it's notoriously poor customer service, but surely he could save his vitriol for something a little more outrageous.

[Volpone]

I will draw inspiration from the legendary Larry David:

No, no, cause [we're] always told 'the customer is always right', when in fact, the customer is usually a moron and an asshole.

[tEh koRnDog]

You said shenanigans...


ehehehe

[IamDeMan]

eh.

[IDSkot]

I loled. I would have loved to seen the face of the manager when he screamed "ITS ME MOTHER FUCKER!!"

This is the only part I laughed at.

Sounds like bullshit. No employee at a retail store is going to stand being cussed out like that. sounds like your typical e-thug. whoever wrote that is a faggot

This. It seems too fishy to me.

[ngsm13]

Meh.

This.

nG

[Spider Monkey]

I believe it.

[Porch Monkey]

I've seen this stuff a few times. Shit I'm guilty of putting some people on hold like this. lol It's not like I can't help them because I can, it's just that they ALWAYS want to speak to my boss instead. Either she never picks up the phone or I forgot about them.

99.999999999% of the time it's the always asked question of "What time to you close?"

[dman4486]

I used to work at an autoparts store.....most of my co-workers were complete morons and the rest had no clue how to use the catalogs. You can find information like the O.P. in the catalogs.

[SyKo13]

I went in once and asked for a CR8E spark plug, they didn't has it in stock :(

But he did look for it

[01 S 10]

havent had that happen to me... i dont usually go to autozone though, my buddy works at Advance auto parts, shits cheap :D

[tommyk90]

Let's have a contest to see who has the most autozones within a 15 mile radius.


Miles
Address
Location Info

2S
3101 Chicago Rd
S Chicago Heights IL 60411
(708) 756-7433


2E
142 Joe Orr Road
Chicago Heights IL 60411
(708) 709-0489


2W
565 W 14th St
Chicago Heights IL 60411
(708) 679-0194


3N
18801 S Halsted St
Glenwood IL 60425
(708) 754-7047


4W
3650 Sauk Trail
Richton Park IL 60471
(708) 747-0097


5NW
17540 S Kedzie Ave
Hazel Crest IL 60429
(708) 922-9150


5NE
18307 Torrence Ave
Lansing IL 60438
(708) 895-5989


6N
119 West 159th St
Harvey IL 60426
(708) 331-1930


7NW
16018 Kedzie Ave
Markham IL 60428
(708) 333-4674


8NE
701 Torrence Ave
Calumet City IL 60409
(708) 862-0730


8NE
1110 Sibley Boulevard
Dolton IL 60419
(708) 849-4255


9E
2014 US 41
Schererville IN 46375
(219) 322-5277


9NE
6444 Columbia Ave
Hammond IN 46320
(219) 937-3138


9E
9136 Indianapolis Blvd
Highland IN 46322
(219) 923-0994


10NW
7020 West 159th Street
Orland Park IL 60462
(708) 342-1165


10NW
14225 S. Cicero
Crestwood IL 60445
(708) 388-4918


11E
3609 E 169th St
Hammond IN 46323
(219) 844-4410


11W
20011 Lagrange Rd
Frankfort IL 60423
(815) 464-6841


11NE
4418 Calumet Ave
Hammond IN 46327
(219) 931-8828


12NW
12115 Pulaski Rd
Alsip IL 60803
(708) 824-1538


12E
722 East Ridge Rd
Griffith IN 46319
(219) 838-1988


12N
11550 South Halsted
Chicago IL 60628
(773) 468-0634


12N
12000 Western Ave
Blue Island IL 60406
(708) 597-6599


14N
88 E 103rd St
Chicago IL 60628
(773) 785-0542


15E
3656 Grant St.
Gary IN 46408
(219) 985-2249


That's 25. Do I win?

Hell, theres 3 of them in my town alone. :loco:

[SyKo13]

The fuck?

Lemme see...

[Bender]

lol i have 15


6NW
609 Roane St (Hwy 27)
Harriman TN 37748
(865) 882-5667
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13E
783 Hwy 321 N
Lenoir City TN 37771
(865) 988-5803
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17NE
320 S Illinois Ave
Oak Ridge TN 37830
(865) 482-0033
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25E
8309 Kingston Pike
Knoxville TN 37919
(865) 691-0466
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28E
5715 Western Ave
Knoxville TN 37921
(865) 558-0143
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28SW
17481 State Highway 58 North
Decatur TN 37322
(423) 334-4676
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29E
1742 W. Broadway Avenue
Maryville TN 37801
(865) 980-1960
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29S
916 Decatur Pike (Hwy 30)
Athens TN 37303
(423) 745-1140
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30E
263 South Hall Rd
Alcoa TN 37701
(865) 982-1588
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30E
5723 Clinton Hwy
Knoxville TN 37912
(865) 687-6565
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31W
1075 West Ave.
Crossville TN 38555
(931) 456-4545
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33E
3315 S Chapman Hwy
Knoxville TN 37920
(865) 577-0488
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34E
4910 N Broadway
Knoxville TN 37918
(865) 688-1607
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36E
3100 Magnolia Avenue
Knoxville TN 37914
(865) 522-3845
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36E
7421 Maynardville
Knoxville TN 37938
(865) 922-3491
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[tommyk90]

lol i have 15


6NW
609 Roane St (Hwy 27)
Harriman TN 37748
(865) 882-5667
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13E
783 Hwy 321 N
Lenoir City TN 37771
(865) 988-5803
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17NE
320 S Illinois Ave
Oak Ridge TN 37830
(865) 482-0033
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25E
8309 Kingston Pike
Knoxville TN 37919
(865) 691-0466
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28E
5715 Western Ave
Knoxville TN 37921
(865) 558-0143
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28SW
17481 State Highway 58 North
Decatur TN 37322
(423) 334-4676
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29E
1742 W. Broadway Avenue
Maryville TN 37801
(865) 980-1960
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29S
916 Decatur Pike (Hwy 30)
Athens TN 37303
(423) 745-1140
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30E
263 South Hall Rd
Alcoa TN 37701
(865) 982-1588
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30E
5723 Clinton Hwy
Knoxville TN 37912
(865) 687-6565
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31W
1075 West Ave.
Crossville TN 38555
(931) 456-4545
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33E
3315 S Chapman Hwy
Knoxville TN 37920
(865) 577-0488
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34E
4910 N Broadway
Knoxville TN 37918
(865) 688-1607
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36E
3100 Magnolia Avenue
Knoxville TN 37914
(865) 522-3845
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36E
7421 Maynardville
Knoxville TN 37938
(865) 922-3491
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Actually, you only have 3 within a 15 mile radius.

The numbers (and letter) at the top of each listing is the miles and direction from whatever city you put in. :)

[Bender]

Actually, you only have 3 within a 15 mile radius.

The numbers (and letter) at the top of each listing is the miles and direction from whatever city you put in. :)

honestly i didnt even look at where they were lol i just figured the default was 15 miles :fp:

[Porch Monkey]

I only have 1 in my city. :(

[Spider Monkey]

Let's have a contest to see who has the most autozones within a 15 mile radius.


Miles
Address
Location Info

2S
3101 Chicago Rd
S Chicago Heights IL 60411
(708) 756-7433


2E
142 Joe Orr Road
Chicago Heights IL 60411
(708) 709-0489


2W
565 W 14th St
Chicago Heights IL 60411
(708) 679-0194


3N
18801 S Halsted St
Glenwood IL 60425
(708) 754-7047


4W
3650 Sauk Trail
Richton Park IL 60471
(708) 747-0097


5NW
17540 S Kedzie Ave
Hazel Crest IL 60429
(708) 922-9150


5NE
18307 Torrence Ave
Lansing IL 60438
(708) 895-5989


6N
119 West 159th St
Harvey IL 60426
(708) 331-1930


7NW
16018 Kedzie Ave
Markham IL 60428
(708) 333-4674


8NE
701 Torrence Ave
Calumet City IL 60409
(708) 862-0730


8NE
1110 Sibley Boulevard
Dolton IL 60419
(708) 849-4255


9E
2014 US 41
Schererville IN 46375
(219) 322-5277


9NE
6444 Columbia Ave
Hammond IN 46320
(219) 937-3138


9E
9136 Indianapolis Blvd
Highland IN 46322
(219) 923-0994


10NW
7020 West 159th Street
Orland Park IL 60462
(708) 342-1165


10NW
14225 S. Cicero
Crestwood IL 60445
(708) 388-4918


11E
3609 E 169th St
Hammond IN 46323
(219) 844-4410


11W
20011 Lagrange Rd
Frankfort IL 60423
(815) 464-6841


11NE
4418 Calumet Ave
Hammond IN 46327
(219) 931-8828


12NW
12115 Pulaski Rd
Alsip IL 60803
(708) 824-1538


12E
722 East Ridge Rd
Griffith IN 46319
(219) 838-1988


12N
11550 South Halsted
Chicago IL 60628
(773) 468-0634


12N
12000 Western Ave
Blue Island IL 60406
(708) 597-6599


14N
88 E 103rd St
Chicago IL 60628
(773) 785-0542


15E
3656 Grant St.
Gary IN 46408
(219) 985-2249


That's 25. Do I win?

Hell, theres 3 of them in my town alone. :loco:

This is nothing to brag about. :fyi:

[tommyk90]

This is nothing to brag about. :fyi:

Never said it was.

If anything, its pretty damn pathetic. Especially when all of them are filled with clueless employees.

[Uncle Rico]

Lolz

[SRim23]

moral of the story do not go to autozone. autozone employees here in ohio are retarded. even though they have a computer that can tell them anything they still cant do anything right.

around here we have Advanced Auto Parts. all of their employees have to be ASE certified parts specialists. ive never had one problem with them.

[tommyk90]

moral of the story do not go to autozone. autozone employees here in ohio are retarded. even though they have a computer that can tell them anything they still cant do anything right.

around here we have Advanced Auto Parts. all of their employees have to be ASE certified parts specialists. ive never had one problem with them.

Most of the time at autozone I have them turn the screen so I can read it and I'll guide them through the menu. :laugh:

[LiquidClen]

1E
1530 N Federal Hwy
Hollywood FL 33020
(954) 929-3884
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3W
1513 N 60th Ave
Hollywood FL 33021
(954) 985-0714
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4SW
2500 S State Rd 7
Miramar FL 33023
(954) 965-2866
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5W
1708 N University Dr
Pembroke Pines FL 33024
(954) 438-1216
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6NW
801 South St Rd 7
Plantation FL 33317
(954) 583-8717
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6SW
200 NW 191st St.
Miami FL 33169
(305) 249-7990
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7S
16520 NE 6th Avenue
N. Miami Beach FL 33162
(305) 948-4301
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8SW
17552 NW 27th Ave
Carol City FL 33056
(305) 474-7700
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9S
13903 W Dixie Hwy
North Miami FL 33161
(305) 891-8004
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10N
3570 N Andrews Ave
Oakland Park FL 33309
(954) 630-9006
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10SW
5751 NW 183rd Street
Hialeah FL 33015
(305) 623-0602
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11S
775 NW 119th St
North Miami FL 33168
(305) 953-1840
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13NW
6095 N. University Drive
Tamarac FL 33321
(954) 722-2013
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13S
59 N.E. 79th Street
Miami FL 33138
(305) 757-4866
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13SW
1237 W. 68th St.
Hialeah FL 33014
(305) 823-7533
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13S
2500 NW West 79th
Miami FL 33147
(305) 693-3296
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14N
437 E Atlantic Blvd
Pompano Beach FL 33060
(954) 942-0106
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14S
730 NW 54th St
Miami FL 33127
(305) 758-5677
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15SW
8760 NW 122nd St
Hialeah Gardens FL 33018
(305) 817-3788
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15SW
3850 W. 12th Ave.
Hialeah FL 33012
(305) 826-5776
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15N
6650 W Atlantic Blvd.
Margate FL 33063
(954) 956-9905
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[IDSkot]

I has 19.